Chapter 5: Supporting Technology Solution

Brief

Extending ML and AI capabilities, not only to streamline processes and data management but also to proactively engage all stakeholders and help them become knowledge workers.

Abstract

Chapter 5 outlines technology solutions that facilitate capability 5:15. The Stakeholder Forum is designed to leverage the power of machine learning and artificial intelligence to streamline Capability 5:15 encapsulated processes and securely scale across the enterprise.   There are two deployment options for the Stakeholder Forum: extend the current ServiceNow footprint or deploy WhiteSparrow Platform within your organization's own cloud environment and extend it royalty free.

Capability 5:15 Processes

Performance Measures

·        Business Outcomes

• 5-fold improvement in how organizations conceive, plan, allocate resources, execute and assess impact of change

• 15% improvement annually to Value Chain Processes

·        Capability Health Metrics

o   Performance Measures

• Lived Experiences of staff and customers, other relevant stakeholders

• Pipeline of Opportunities

• Impact of Investment

o   Diagnostic Measures

• State of Opportunities by Line of Business, and by Value Chain Process

• Stakeholder engagement

• Status of Pipeline of Opportunities

Processes

·        Pipeline of all Opportunities

·        Roadmaps and Business Case for Strategic Opportunities

·        Implementation Roadmap

·        Drive Change

·        Assess Impact

Stakeholder Forum - Software as a Service Solution

A machine learning enabled system that streamlines above processes.

End to End Process

Overall, the platform is composed into four modules, the Lived Experiences enabled improvement opportunities is a common thread through out the system.

·        Architecture and Planning

• Proactively engage all stakeholders and learn from their lived experiences with current processes, systems, policies and procedures

• With the help of ML and AI, translate experiences into improvements

• Improvements along with strategic direction of the organization, define opportunities, establish roadmap and implementation plans

·        PMO and System Development Life Cycle   

• With established and funded scope and roadmap, enable PMO teams to drive the necessary change

·        Assess Impact    

• Ability to assess the impact of change on new/improve processes through lived experiences. The system helps define if the changed process made the experience more positive as expected and necessary ecosystem for results to materialize.

·        Performance Dashboard

• It is real-time dashboard created through naturally existing data as a part of process.

Application Architecture

The application architecture consists of two modules

• LLM – large language model that is specific to each industry and generalized industry model is used to help create smart agents to streamline the work of improvement teams

• Stakeholder Forum app manages all data input and output responsibilities as well as all workflows

• WhiteSparrow Platform handles all security, auding and data privacy concerns

Deployment Options

• Extend your current ServiceNow Platform

• Deploy WhiteSparrow Platform on your own Azure Cloud