Are We Earning Trust? -> Solution Detail 
35
+12
Stage 0: Next Generation CRM for all Retail Customers |  SOW Value: $25,000. |  Service:  New Capability
Jill Stein (IT), ACME Inc, Reduce Opex by $2M 
Opportunity Detail 
Description: Improve relationship with the potential customer
ETA: Dec 18, 2020
Potential Value: 
Non Financial Value: Indirect measure - customer satisfaction with our services.
Engaged 
Staff: 12
Vendors: 14
Names: Bill Brown, Sophia Linker
Open Action Items
+ Action

1.

Speak with Jill, and get clarification on current - Vendors hosted solution (ETA - Aug 20), R - Jim) 

2.

Arrange a working session with Finance partner/Jill to work through the Business Case for Hosted Solution (ETA Sept 12), (John Smith)  

Interactions
I was speaking Tom from HR, they need the ability to store employee health records in easily accessible format for quick access by care provider
I was speaking with Jill from Health Services, she needs the ability to run smart algorithms against the data to predict potential workplace harm.
We need  the ability to consolidate all communication to our customers to ensure message consistency and control frequency
Our contact center employees need the ability to see our customer persona when they are on call with us.
We need  the ability to consolidate all communication to our customers to ensure message consistency and control frequency
Our contact center employees need the ability to see our customer persona when they are on call with us.